All Systems Operational

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Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.

Uptime over the past 90 days. View historical uptime.
API (api.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Client Panel (panel.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Services / Products Operational
90 days ago
100.0 % uptime
Today
Game Shield Service Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (new tunnel system) Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (old tunnel system) Operational
90 days ago
100.0 % uptime
Today
Route Servers Operational
90 days ago
100.0 % uptime
Today
Network Edge Locations Operational
90 days ago
99.99 % uptime
Today
FRA - Frankfurt Edge Network Operational
90 days ago
100.0 % uptime
Today
AMS - Amsterdam Edge Network Operational
90 days ago
100.0 % uptime
Today
BUC - Bucharest Edge Network Operational
90 days ago
100.0 % uptime
Today
PAR - Paris Edge Network Operational
90 days ago
100.0 % uptime
Today
WAW - Warsaw Edge Network Operational
90 days ago
99.99 % uptime
Today
MAD - Madrid Edge Network Operational
90 days ago
100.0 % uptime
Today
MRS - Marseille Edge Network Operational
90 days ago
100.0 % uptime
Today
ASH - Ashburn Edge Network Operational
90 days ago
100.0 % uptime
Today
MIA - Miami Edge Network Operational
90 days ago
100.0 % uptime
Today
CHI - Chicago Edge Network Operational
90 days ago
100.0 % uptime
Today
DAL - Dallas Edge Network Operational
90 days ago
100.0 % uptime
Today
LAX - Los Angeles Edge Network Operational
90 days ago
100.0 % uptime
Today
SGP - Singapore Edge Network Operational
90 days ago
100.0 % uptime
Today
HKG - Hong Kong Edge Network Operational
90 days ago
100.0 % uptime
Today
TYO - Tokyo Edge Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Warsaw infrastructure maintenance Mar 7, 2025 23:00 - Mar 8, 2025 07:00 UTC
Our provider Datacamp has announced maintenance for that location at the scheduled date and time.
There is expected service disruption on their end in this location for a few hours within that time frame (likely to be ~1-3 hours)

Thanks to our (by default) GEO-redundant setup, almost all of our customers are automatically re-routed to nearby PoPs and may only experience an increase in latency. As this maintenance is done at night during low traffic times, we expect no severe impact in any way.
Every customer that could possibly be impacted will be informed beforehand and will be provided a solution to easily overcome this time frame without any downtime.

Thank you for your understanding. Should you have any questions regarding this maintenance, please contact our support.
Posted on Feb 04, 2025 - 19:56 UTC
Past Incidents
Feb 5, 2025

No incidents reported today.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025
Protection update deployment
Completed - The scheduled maintenance has been completed.
Feb 2, 17:42 UTC
Verifying - All currently known issues are addressed. We are further monitoring and will update here if needed.
Jan 19, 23:27 UTC
Update - We have managed to successfully deploy the update in Central and West-EU.

There were certain issues noticed with the symmetric filtering at this time and our engineers are investigating it.
Should you have any problems, please contact our customer support with as much information as possible and we are happy to help.

Thank you for your understanding.
Jan 19, 22:02 UTC
Update - We have managed to successfully deploy the update in the U.S.A.

We will first await further potential customer feedback until further roll-out efforts are proceeded then.
Should any issues occur (which we do not see at this time), contact our support.
Jan 19, 16:37 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 19, 15:42 UTC
Update - We have managed to successfully deploy the update in Asia and in Eastern-EU PoPs.

We will first await further potential customer feedback until further roll-out efforts are proceeded tomorrow.
Should any issues occur (which we do not see at this time), contact our support.
Jan 19, 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 21:00 UTC
Scheduled - We will be following up on previously started maintenance efforts to upgrade our global protection stack to a newer and better version.

This maintenance introduces our new profile/preset system along with general changes to the protection algorithms which solve multiple deep-rooted problems the old version had.
Please report any problems to support, we will be able to assist immediately should issues occur.

The switch will be done each at the most convenient local time in which traffic is at its lowest point.

There is no impact expected in any way.
Jan 18, 19:02 UTC
Game Shield EU latency optimizations
Completed - The scheduled maintenance has been completed. We have seen no to minimal impact.
Feb 2, 01:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:46 UTC
Scheduled - We will perform routing optimizations to our EU Game Shield region.
This is done during lowest traffic times possible, no impact is expected.
Feb 2, 01:45 UTC
Feb 1, 2025

No incidents reported.

Jan 31, 2025
WAW location unreachable
Resolved - This incident has been completely resolved. We do not expect this to re-occur.
A post-mortem will follow.

Should you still notice any issues as of this post, please contact our support.
Jan 31, 16:18 UTC
Monitoring - The issue was noticed at 16:20 and solved at 16:26 CET
Jan 31, 15:37 UTC
Investigating - We have observed a brief overload on our WAW node for ~1-2 minutes due to a majority of legitimate traffic being routed there unexpectedly.
Our Upstream is investigating the issue right now, we have not caused this issue directly or similar.
Jan 31, 15:30 UTC
Jan 30, 2025
New subscription system implementation
Completed - The scheduled maintenance has been completed.
Jan 30, 22:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 16:00 UTC
Scheduled - We will deploy a long-awaited simplification and subscription change to our billing system.
This includes automatic payments for all plans, a month-day-based subscription period and invoices being created on time.

In terms of periods: This will ensure that periods always last from one day in one month to the same day in the next month. So e.g. if your subscription started on the 5th of January, it will last till the 5th of February now. (and not based on day differences anymore)

As for some customers we have had manual interference, we have to note that there will be false invoice creations for a short period of time as our system does not cover that. We have deactivated automatic payments and email notifications during that time and will ensure to remove all invalid invoices during this announced maintenance time frame.

There will be no downtime or impact to payments or similar.

Thank you for your understanding.
Jan 29, 15:07 UTC
Jan 29, 2025
Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025
Arelion Frankfurt issues relating to temporarily increased pings for certain users
Resolved - A fix has been implemented around 10 minutes ago by our engineers and has since been proven effective. Contact our support should you experience further issues.
Jan 25, 12:12 UTC
Identified - We have experienced this issue again and lack sufficient communication. Thus, we are now disabling this path entirely.
Jan 25, 11:36 UTC
Monitoring - A fix has been directly implemented by our Upstream instead at 2025-01-25 12:08:45 CET. We are monitoring the situation further.
Jan 25, 11:13 UTC
Investigating - We are currently investigating increased ping in central-EU since 4 am CET. (~6-10ms more)
Our engineers will take action against this which can cause a temporary disconnection of selected players for Game Shield - this is necessary to uphold network quality in general. It does not affect Remote Shield in any way.

This issue relates to the Arelion port at our Upstream in Frankfurt not being operational apparently.

Thank you for your understanding.
Jan 25, 11:08 UTC
Incident relating to profile preset updating states
Resolved - We have not observed any further problems, thus are closing this issue.
Jan 25, 00:03 UTC
Monitoring - The temporary fix has been implemented and confirmed to have addressed the issue at hand.
Jan 24, 23:26 UTC
Investigating - We are currently investigating this issue since 23:20 CET.
It relates to profiles not being updated to edge nodes as intended and thus causing certain issues depending on the profile applied. We advise to delete a profile for the time being should it cause issues.

At ~00:15 CET, we have now applied a temporary fix.

Please contact our support should you experience any issues.
Jan 24, 23:19 UTC
Jan 24, 2025
Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.

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