All Systems Operational

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Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.

Uptime over the past 90 days. View historical uptime.
API (api.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Client Panel (panel.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Services / Products Operational
90 days ago
100.0 % uptime
Today
Game Shield Service Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (new tunnel system) Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (old tunnel system) Operational
90 days ago
100.0 % uptime
Today
Route Servers Operational
90 days ago
100.0 % uptime
Today
Network Edge Locations Operational
90 days ago
100.0 % uptime
Today
FRA - Frankfurt Edge Network Operational
90 days ago
100.0 % uptime
Today
AMS - Amsterdam Edge Network Operational
90 days ago
100.0 % uptime
Today
BUC - Bucharest Edge Network Operational
90 days ago
100.0 % uptime
Today
PAR - Paris Edge Network Operational
90 days ago
100.0 % uptime
Today
WAW - Warsaw Edge Network Operational
90 days ago
100.0 % uptime
Today
MAD - Madrid Edge Network Operational
90 days ago
100.0 % uptime
Today
MRS - Marseille Edge Network Operational
90 days ago
100.0 % uptime
Today
ASH - Ashburn Edge Network Operational
90 days ago
100.0 % uptime
Today
MIA - Miami Edge Network Operational
90 days ago
100.0 % uptime
Today
CHI - Chicago Edge Network Operational
90 days ago
100.0 % uptime
Today
DAL - Dallas Edge Network Operational
90 days ago
100.0 % uptime
Today
LAX - Los Angeles Edge Network Operational
90 days ago
100.0 % uptime
Today
SGP - Singapore Edge Network Operational
90 days ago
100.0 % uptime
Today
HKG - Hong Kong Edge Network Operational
90 days ago
100.0 % uptime
Today
TYO - Tokyo Edge Network Operational
90 days ago
100.0 % uptime
Today
SEA - Seattle Edge Network Operational
90 days ago
100.0 % uptime
Today
LON - London Edge Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
WAW network issues
Resolved - This incident has been resolved.
Sep 16, 06:38 UTC
Monitoring - Everything seems to operate as usual again. We will monitor further and close this issue fully down as the day progresses.
Sep 15, 23:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 23:21 UTC
Investigating - We are currently investigating this issue.
Sep 15, 22:52 UTC
Sep 15, 2025
Sep 14, 2025
(ASH) Emergency maintenance to upgrade capacity in Ashburn
Completed - The scheduled maintenance has been completed.
Sep 14, 18:21 UTC
Verifying - Maintenance has concluded, everything seems to operate as usual again. We will monitor further and close this maintenance fully down as the day progresses. Contact support should you still experience issues at this time.
Sep 14, 15:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:10 UTC
Scheduled - We will perform emergency maintenance.

This maintenance announcement serves as a continued notice for announced emergency maintenance responding to the resolved incident at https://neoprotect.statuspage.io/incidents/scc52t8p6zfs .

The maintenance is expected to take around 10-30 minutes each.

The time frame is accurate and coordinated with DC technicians. We will give updates should the maintenance start later due to unforeseen circumstances or similar.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime.
Staff has reached out pro-actively to customers with no redundancy measurements already, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.
Sep 12, 12:20 UTC
Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025
(WAW) Emergency maintenance to upgrade capacity in Warsaw
Completed - The scheduled maintenance has been completed.
Sep 7, 22:30 UTC
Verifying - Maintenance has concluded, everything seems to operate as usual again. We will monitor further and close this maintenance fully down as the day progresses. Contact support should you still experience issues at this time.
Sep 6, 12:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 11:31 UTC
Update - Maintenance is expected to start at 13:20 CEST
Sep 6, 11:10 UTC
Update - This has been moved, since Tuesday, to the 6th September at 13:00 CEST
Sep 4, 20:21 UTC
Update - The maintenance in WAW has been moved to next week, we will reach out with another update about the timeline for this location until at max. the currently set start date. Contact support should you have further questions.
Aug 28, 12:54 UTC
Scheduled - We will perform emergency maintenance.

This maintenance announcement serves as a continued notice for announced emergency maintenance responding to the resolved incident at https://neoprotect.statuspage.io/incidents/scc52t8p6zfs .

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated along with a sent update notification as soon as more accurate windows are coordinated with DC technicians.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime. Staff will reach out pro-actively to customers with no redundancy measurements, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.
Aug 27, 17:33 UTC
Sep 6, 2025
Sep 5, 2025

No incidents reported.

Sep 4, 2025
(MIA) Emergency maintenance to upgrade capacity in Miami
Completed - The maintenance was long completed. Due to an unforeseen issue with logistics, not all upgrades could take place which is why we will schedule further maintenance next week. Thank you for your understanding.
Sep 4, 20:20 UTC
Verifying - Maintenance has ended at around 22:30 CEST but a majority of customer traffic was routed back beforehand. Further information will follow up. We will complete this maintenance entry once further monitoring was done.
Aug 29, 23:04 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 15:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 15:15 UTC
Update - The maintenance is set for 17:20 CEST.
Aug 29, 15:07 UTC
Update - The maintenance window for MIA has been set to an accurate 4 hour timeframe (Aug 29, 2025 15:00-19:00 UTC) in which the maintenance, that will be a total of ~10-30 minutes in duration, will take place. Technicians try to aim for this to happen in the first 2 hours of the timeframe to better fit local low-traffic times, thank you for your understanding should this not be possible. Contact support should you have further questions in regards to this.
Aug 28, 12:32 UTC
Scheduled - We will perform emergency maintenance.

This maintenance announcement serves as a continued notice for announced emergency maintenance responding to the resolved incident at https://neoprotect.statuspage.io/incidents/scc52t8p6zfs .

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated along with a sent update notification as soon as more accurate windows are coordinated with DC technicians.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime. Staff will reach out pro-actively to customers with no redundancy measurements, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.
Aug 27, 17:35 UTC
(FRA) Emergency maintenance to upgrade capacity in Frankfurt
Completed - We have not seen any issues reported, thus we are closing this. FRA has thus been successfully upgraded.
Sep 4, 20:18 UTC
Verifying - The maintenance has been finished successfully.
We are monitoring for further issues but do not see any problems at this time. We will close this maintenance as the day progresses along with further information on the past timeline of the maintenance/impact this maintenance had.
Sep 4, 11:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 UTC
Update - It was further delayed by the on-site technician, we expect it to start at 10:00 CEST instead.
Sep 4, 07:53 UTC
Update - Maintenance will start at around 9:30 CEST, we will keep you updated in case of further delays here
Sep 4, 07:21 UTC
Update - The maintenance window for FRA has been set to an accurate 3 hour timeframe (Aug 30, 2025 08:00-11:00 UTC) in which the maintenance, that will be a total of ~10-30 minutes in duration, will take place. Technicians try to aim for this to happen in the first 2 hours of the timeframe to better fit local low-traffic times, thank you for your understanding should this not be possible. Contact support should you have further questions in regards to this.
Aug 28, 14:33 UTC
Scheduled - We will perform emergency maintenance.

This maintenance announcement serves as a continued notice for announced emergency maintenance responding to the resolved incident at https://neoprotect.statuspage.io/incidents/scc52t8p6zfs .

The maintenance is expected to take around 10-30 minutes each.

The time frame will be updated along with a sent update notification as soon as more accurate windows are coordinated with DC technicians.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime. Staff will reach out pro-actively to customers with no redundancy measurements, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.
Aug 27, 17:32 UTC
Network packet loss issue
Resolved - This incident has been resolved. We expect the matter to be stabilized going forward but have further improvements planned already. Post-mortem will follow once we see this exactly re-occuring but without impact.
Sep 4, 11:33 UTC
Monitoring - The impact was noticed only until 2025-08-28 19:58:25 CEST periodically for 30 seconds each.
We are following up with further information shortly and have the entire team on high alert working on this.
Aug 28, 19:10 UTC
Investigating - We are currently investigating this issue.
Aug 28, 17:54 UTC
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