Verifying - Verification is currently underway for the maintenance items.
Mar 01, 2025 - 23:20 UTC
Mar 01, 2025 - 23:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 2025 - 14:00 UTC
Feb 21, 2025 - 14:00 UTC
Scheduled - In continuation of our continuous improvement efforts, we are migrating current panel tunnels (not yet BGP tunnels) to our global XDP-based offloading to increase performance, security and to enhance the possible feature set for the future.
This will be closely monitored and should have no impact in any way.
Regardless, as it is a bigger change we are announcing it here.
Thank you for your understanding. Please contact our support if you have any questions.
Feb 21, 2025 14:00 - Feb 25, 2025 14:00 UTC
This will be closely monitored and should have no impact in any way.
Regardless, as it is a bigger change we are announcing it here.
Thank you for your understanding. Please contact our support if you have any questions.
Feb 21, 2025 14:00 - Feb 25, 2025 14:00 UTC
About This Site
Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.
API (api.neoprotect.net)
Operational
Client Panel (panel.neoprotect.net)
Operational
Services / Products
Operational
Game Shield Service
Operational
Remote Shield Service (new tunnel system)
Operational
Remote Shield Service (old tunnel system)
Operational
Route Servers
Operational
Network Edge Locations
Operational
FRA - Frankfurt Edge Network
Operational
AMS - Amsterdam Edge Network
Operational
BUC - Bucharest Edge Network
Operational
PAR - Paris Edge Network
Operational
WAW - Warsaw Edge Network
Operational
MAD - Madrid Edge Network
Operational
MRS - Marseille Edge Network
Operational
ASH - Ashburn Edge Network
Operational
MIA - Miami Edge Network
Operational
CHI - Chicago Edge Network
Operational
DAL - Dallas Edge Network
Operational
LAX - Los Angeles Edge Network
Operational
SGP - Singapore Edge Network
Operational
HKG - Hong Kong Edge Network
Operational
TYO - Tokyo Edge Network
Operational
SEA - Seattle Edge Network
Operational
LON - London Edge Network
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance announced by the DC providing our Backend infrastructure Jul 11, 2025 18:00-22:00 UTC
Our datacenter provider where a majority of backend services is hosted at this time has announced maintenance that involves downtime.
This would affect:
- API
- Panel (partly)
- Internal services like billed traffic stats/similar
It would not affect any production traffic, product or similar.
As we further grow, we are fully aware that not just the uptime of our services, but also their control plane (in this case the API and Panel) are crucial to the operation of our customers hence why we have planned and ongoing redundancy and automation efforts for our backend software and infrastructure stack. Many of crucial internal systems are already redundant, yet, some systems still lack this.
Our engineering team is thus onto fully implementing automatic deployments on redundant infrastructure with automatic failover incase of a failure for all systems necessary.
Thus, we do not expect impact or downtime, if we do expect that we will update you again on the 9th July and would then only expect what was mentioned above.
Thank you for your understanding, contact our support should you have any questions and we'd be happy to help!
Posted on Jul 03, 2025 - 15:55 UTC
This would affect:
- API
- Panel (partly)
- Internal services like billed traffic stats/similar
It would not affect any production traffic, product or similar.
As we further grow, we are fully aware that not just the uptime of our services, but also their control plane (in this case the API and Panel) are crucial to the operation of our customers hence why we have planned and ongoing redundancy and automation efforts for our backend software and infrastructure stack. Many of crucial internal systems are already redundant, yet, some systems still lack this.
Our engineering team is thus onto fully implementing automatic deployments on redundant infrastructure with automatic failover incase of a failure for all systems necessary.
Thus, we do not expect impact or downtime, if we do expect that we will update you again on the 9th July and would then only expect what was mentioned above.
Thank you for your understanding, contact our support should you have any questions and we'd be happy to help!
Posted on Jul 03, 2025 - 15:55 UTC