Remote Shield tunnel XDP offloading implementation
Verifying - Verification is currently underway for the maintenance items.
Mar 01, 2025 - 23:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 2025 - 14:00 UTC
Scheduled - In continuation of our continuous improvement efforts, we are migrating current panel tunnels (not yet BGP tunnels) to our global XDP-based offloading to increase performance, security and to enhance the possible feature set for the future.

This will be closely monitored and should have no impact in any way.
Regardless, as it is a bigger change we are announcing it here.

Thank you for your understanding. Please contact our support if you have any questions.
Feb 21, 2025 14:00 - Feb 25, 2025 14:00 UTC

About This Site

Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.

Uptime over the past 90 days. View historical uptime.
API (api.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Client Panel (panel.neoprotect.net) Operational
90 days ago
99.99 % uptime
Today
Services / Products Operational
90 days ago
100.0 % uptime
Today
Game Shield Service Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (new tunnel system) Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (old tunnel system) Operational
90 days ago
100.0 % uptime
Today
Route Servers Operational
90 days ago
100.0 % uptime
Today
Network Edge Locations Operational
90 days ago
99.99 % uptime
Today
FRA - Frankfurt Edge Network Operational
90 days ago
100.0 % uptime
Today
AMS - Amsterdam Edge Network Operational
90 days ago
100.0 % uptime
Today
BUC - Bucharest Edge Network Operational
90 days ago
100.0 % uptime
Today
PAR - Paris Edge Network Operational
90 days ago
100.0 % uptime
Today
WAW - Warsaw Edge Network Operational
90 days ago
99.99 % uptime
Today
MAD - Madrid Edge Network Operational
90 days ago
100.0 % uptime
Today
MRS - Marseille Edge Network Operational
90 days ago
100.0 % uptime
Today
ASH - Ashburn Edge Network Operational
90 days ago
100.0 % uptime
Today
MIA - Miami Edge Network Operational
90 days ago
100.0 % uptime
Today
CHI - Chicago Edge Network Operational
90 days ago
100.0 % uptime
Today
DAL - Dallas Edge Network Operational
90 days ago
100.0 % uptime
Today
LAX - Los Angeles Edge Network Operational
90 days ago
100.0 % uptime
Today
SGP - Singapore Edge Network Operational
90 days ago
100.0 % uptime
Today
HKG - Hong Kong Edge Network Operational
90 days ago
100.0 % uptime
Today
TYO - Tokyo Edge Network Operational
90 days ago
100.0 % uptime
Today
SEA - Seattle Edge Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
Reachability issues local to Frankfurt
Resolved - The issue is confirmed resolved.

Their official response is "We experienced degraded connection quality on some paths due to an unexpected issue with a core router in our Frankfurt data center. The issue occurred from 20:35 to 21:00 UTC and has since been resolved.". They also mentioned that this was a similar issue to the one that occured in Singapore ( https://neoprotect.statuspage.io/incidents/vylj4wc6zqn3 )

We will further gather information about the origin of the issue, which will then be posted in a post-mortem.
However, we do not expect any issues re-occuring at this time.
Thank you for your understanding. Contact support should you continue to experience any issues.
Apr 1, 21:21 UTC
Update - We are not seeing any further issues occurring still, yet lack a detailed explanation from our Upstream.
They stated "We are experiencing global network issues. We are working on the solution." with the incident title being "Ongoing connectivity outage in Frankfurt".

We will update you here as soon as we know more.
Please contact our support via an urgent technical ticket in our panel, should you still experience any issues.
Apr 1, 21:07 UTC
Monitoring - Our Upstream confirmed the issue is on their side and only known to exist in Frankfurt. We expect routes ingressing via Frankfurt to have been affected as well.
Until now, the issue has not re-occurred.

We have observed the issue to start occurring as of 2025-04-01 22:35:00 CET and have it seen recovering as of 2025-04-01 22:36:28 CET.
The issue has not refaced since.
Apr 1, 20:49 UTC
Update - We are continuing to investigate, however do not see any attack-related, hardware related or software related issues at this time and suspect a problem with our primary Upstream. We will keep you up-to-date here. There are potentially more locations/locations around Frankfurt that are partially impacted.
Apr 1, 20:42 UTC
Investigating - We are currently investigating this issue.
Apr 1, 20:38 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025
Important maintenance addressing a kernel bug (Miami)
Completed - The scheduled maintenance has been completed.
Mar 30, 11:24 UTC
Verifying - The maintenance has been finished, we are continuing to monitor but all indicators show no issues at this time.

The maintenance lasted for about 2 minutes, beginning as of 2025-03-30 13:09:10 CET and resolving with all services up on that node again at 2025-03-30 13:11:50 CET.
Contact support should you experience any issues.
Mar 30, 11:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:30 UTC
Scheduled - We will be undergoing scheduled maintenance during the mentioned time-frame.

An impact is only expected for non-redundant connections in Miami, all affected customers will be contacted within the next hour to receive fail-over details should they be affected.
All other services (99% of customers) will automatically fail-over local to Miami with only a disconnection or re-route taking place, taking about a second while traffic reconverges each with routing off and routing on again.

This maintenance addresses a kernel bug associated with the Firmware version of the NIC used in one of the mitigation nodes in Miami. No further impact than listed above is expected, contact support should you have any questions. Thank you for your understanding.
Mar 29, 22:50 UTC
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Singapore infrastructure maintenance
Completed - The scheduled maintenance was completed by our provider at 2025-03-20 18:56:00 CET and verified. This maintenance is resolved.
Mar 20, 18:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 16:00 UTC
Scheduled - Our provider Datacamp has announced maintenance for that location at the scheduled date and time.
There is expected service disruption on their end in this location for a few hours within that time frame (likely to be ~1-3 hours)

Thanks to our (by default) GEO-redundant setup, almost all of our customers are automatically re-routed to nearby PoPs and may only experience an increase in latency. As this maintenance is done at night during low traffic times, we expect no severe impact in any way.
Every customer that could possibly be impacted will be informed beforehand and will be provided a solution to easily overcome this time frame without any downtime.

Thank you for your understanding. Should you have any questions regarding this maintenance, please contact our support.
Mar 17, 21:34 UTC
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