Verifying - Verification is currently underway for the maintenance items.
Mar 01, 2025 - 23:20 UTC
Mar 01, 2025 - 23:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 2025 - 14:00 UTC
Feb 21, 2025 - 14:00 UTC
Scheduled - In continuation of our continuous improvement efforts, we are migrating current panel tunnels (not yet BGP tunnels) to our global XDP-based offloading to increase performance, security and to enhance the possible feature set for the future.
This will be closely monitored and should have no impact in any way.
Regardless, as it is a bigger change we are announcing it here.
Thank you for your understanding. Please contact our support if you have any questions.
Feb 21, 2025 14:00 - Feb 25, 2025 14:00 UTC
This will be closely monitored and should have no impact in any way.
Regardless, as it is a bigger change we are announcing it here.
Thank you for your understanding. Please contact our support if you have any questions.
Feb 21, 2025 14:00 - Feb 25, 2025 14:00 UTC
About This Site
Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.
API (api.neoprotect.net)
Operational
Client Panel (panel.neoprotect.net)
Operational
Services / Products
Operational
Game Shield Service
Operational
Remote Shield Service (new tunnel system)
Operational
Remote Shield Service (old tunnel system)
Operational
Route Servers
Operational
Network Edge Locations
Operational
FRA - Frankfurt Edge Network
Operational
AMS - Amsterdam Edge Network
Operational
BUC - Bucharest Edge Network
Operational
PAR - Paris Edge Network
Operational
WAW - Warsaw Edge Network
Operational
MAD - Madrid Edge Network
Operational
MRS - Marseille Edge Network
Operational
ASH - Ashburn Edge Network
Operational
MIA - Miami Edge Network
Operational
CHI - Chicago Edge Network
Operational
DAL - Dallas Edge Network
Operational
LAX - Los Angeles Edge Network
Operational
SGP - Singapore Edge Network
Operational
HKG - Hong Kong Edge Network
Operational
TYO - Tokyo Edge Network
Operational
SEA - Seattle Edge Network
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Singapore infrastructure maintenance Mar 20, 2025 16:00-22:00 UTC
Our provider Datacamp has announced maintenance for that location at the scheduled date and time.
There is expected service disruption on their end in this location for a few hours within that time frame (likely to be ~1-3 hours)
Thanks to our (by default) GEO-redundant setup, almost all of our customers are automatically re-routed to nearby PoPs and may only experience an increase in latency. As this maintenance is done at night during low traffic times, we expect no severe impact in any way.
Every customer that could possibly be impacted will be informed beforehand and will be provided a solution to easily overcome this time frame without any downtime.
Thank you for your understanding. Should you have any questions regarding this maintenance, please contact our support.
Posted on Mar 17, 2025 - 21:34 UTC
There is expected service disruption on their end in this location for a few hours within that time frame (likely to be ~1-3 hours)
Thanks to our (by default) GEO-redundant setup, almost all of our customers are automatically re-routed to nearby PoPs and may only experience an increase in latency. As this maintenance is done at night during low traffic times, we expect no severe impact in any way.
Every customer that could possibly be impacted will be informed beforehand and will be provided a solution to easily overcome this time frame without any downtime.
Thank you for your understanding. Should you have any questions regarding this maintenance, please contact our support.
Posted on Mar 17, 2025 - 21:34 UTC