Identified - We have managed to spin up alternate infrastructure that seems to work as intended.
Our team has contacted single customers affected by this incident and asked each on if participating in re-routing can be done, however we have yet to re-route a larger portion of customer traffic to the new infrastructure.
We will scale this up once confirmed by multiple customers that the infra setup works as intended and will move traffic over and/or balance between said alternate infrastructure and the current dataforest infrastructure to increase redundancy and resilience.
Dataforest has made efforts that improved most of the incidents/took care of most such attacks but not yet all.
We are communicating with them in regards to an ETR from their end and especially progress done and will route over and back as we deem appropriate for the stability of Game Shield networks.
Customers that want to be re-routed actively to the new infrastructure may reach out via ticket. As before, this is only available for Neo plan and above.
Thank you for your understanding, contact support in case of any issues.
Jan 12, 2026 - 23:17 UTC
Our team has contacted single customers affected by this incident and asked each on if participating in re-routing can be done, however we have yet to re-route a larger portion of customer traffic to the new infrastructure.
We will scale this up once confirmed by multiple customers that the infra setup works as intended and will move traffic over and/or balance between said alternate infrastructure and the current dataforest infrastructure to increase redundancy and resilience.
Dataforest has made efforts that improved most of the incidents/took care of most such attacks but not yet all.
We are communicating with them in regards to an ETR from their end and especially progress done and will route over and back as we deem appropriate for the stability of Game Shield networks.
Customers that want to be re-routed actively to the new infrastructure may reach out via ticket. As before, this is only available for Neo plan and above.
Thank you for your understanding, contact support in case of any issues.
Jan 12, 2026 - 23:17 UTC
Investigating - Over the past few weeks, there have been single incidents for Game Shields routed over the Dataforest infrastructure.
An incident each consisted of player disconnects, mainly due to big attacks targeting that Game Shield infrastructure part.
We have been working to try and reduce this from our end, as well as working with them.
While improvements have been made, the issue persists and has surfaced in a larger scope today.
Thus, we are accordingly again communicating the priority of this issue to them and are actively looking for alternate options to migrate to in the meantime, with the background of CIS player routing to be optimal/DPI/traffic shaping unaffected for users in nations with censoring ISP networks.
An ETR is yet unknown but we will update tomorrow.
**Any normal / default GameShield Infrastructure is unaffected entirely.**
Thank you for your understanding, contact support should you have any questions or see any issues.
Jan 11, 2026 - 19:02 UTC
An incident each consisted of player disconnects, mainly due to big attacks targeting that Game Shield infrastructure part.
We have been working to try and reduce this from our end, as well as working with them.
While improvements have been made, the issue persists and has surfaced in a larger scope today.
Thus, we are accordingly again communicating the priority of this issue to them and are actively looking for alternate options to migrate to in the meantime, with the background of CIS player routing to be optimal/DPI/traffic shaping unaffected for users in nations with censoring ISP networks.
An ETR is yet unknown but we will update tomorrow.
**Any normal / default GameShield Infrastructure is unaffected entirely.**
Thank you for your understanding, contact support should you have any questions or see any issues.
Jan 11, 2026 - 19:02 UTC
About This Site
Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.
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