Update - We have managed to successfully deploy the update in Asia and in Eastern-EU PoPs.

We will first await further potential customer feedback until further roll-out efforts are proceeded tomorrow.
Should any issues occur (which we do not see at this time), contact our support.

Jan 19, 2025 - 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 2025 - 21:00 UTC
Scheduled - We will be following up on previously started maintenance efforts to upgrade our global protection stack to a newer and better version.

This maintenance introduces our new profile/preset system along with general changes to the protection algorithms which solve multiple deep-rooted problems the old version had.
Please report any problems to support, we will be able to assist immediately should issues occur.

The switch will be done each at the most convenient local time in which traffic is at its lowest point.

There is no impact expected in any way.

Jan 18, 2025 21:00 - Jan 19, 2025 21:00 UTC

About This Site

Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.

API (api.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Client Panel (panel.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Services / Products Operational
90 days ago
100.0 % uptime
Today
Game Shield Service Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (new tunnel system) Operational
90 days ago
100.0 % uptime
Today
Remote Shield Service (old tunnel system) Operational
90 days ago
100.0 % uptime
Today
Route Servers Operational
90 days ago
100.0 % uptime
Today
Network Edge Locations Operational
90 days ago
100.0 % uptime
Today
FRA - Frankfurt Edge Network Operational
90 days ago
100.0 % uptime
Today
AMS - Amsterdam Edge Network Operational
90 days ago
100.0 % uptime
Today
BUC - Bucharest Edge Network Operational
90 days ago
100.0 % uptime
Today
PAR - Paris Edge Network Operational
90 days ago
100.0 % uptime
Today
WAW - Warsaw Edge Network Operational
90 days ago
100.0 % uptime
Today
MAD - Madrid Edge Network Operational
90 days ago
100.0 % uptime
Today
MRS - Marseille Edge Network Operational
90 days ago
100.0 % uptime
Today
ASH - Ashburn Edge Network Operational
90 days ago
100.0 % uptime
Today
MIA - Miami Edge Network Operational
90 days ago
100.0 % uptime
Today
CHI - Chicago Edge Network Operational
90 days ago
100.0 % uptime
Today
DAL - Dallas Edge Network Operational
90 days ago
100.0 % uptime
Today
LAX - Los Angeles Edge Network Operational
90 days ago
100.0 % uptime
Today
SGP - Singapore Edge Network Operational
90 days ago
100.0 % uptime
Today
HKG - Hong Kong Edge Network Operational
90 days ago
100.0 % uptime
Today
TYO - Tokyo Edge Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 19, 2025

Unresolved incident: Protection update deployment.

Jan 18, 2025
Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
Postmortem - Read details
Jan 12, 22:53 UTC
Completed - This maintenance entry is now closed.

Our engineering team was unfortunately not able to complete the maintenance.
A post-mortem will follow tomorrow, explaining the reason behind that as well as following other scheduled maintenances.

Thank you for your understanding.

Jan 12, 01:34 UTC
Update - The maintenance window has been extended/moved.
Jan 10, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:00 UTC
Scheduled - We will be undergoing scheduled maintenance at this time.

This maintenance serves to continue the other maintenance to deploy our new protection update globally.

There is no impact expected.

Jan 9, 23:20 UTC
Jan 11, 2025

No incidents reported.

Jan 10, 2025
Jan 9, 2025
Completed - The scheduled maintenance has been completed.
Jan 9, 22:38 UTC
Update - Parts of the maintenance have been completed. We will continue to monitor and continue with deployment tomorrow at the appropriate time slots for each location.
Jan 9, 22:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:00 UTC
Scheduled - During the scheduled time we will deploy our long-awaited protection update to production.
Each done at lowest local traffic times depending on the location.

This update contributes to our continuous improvements and addresses major protection upgrades and functionality.
No impact expected.

Jan 9, 20:03 UTC
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.