All Systems Operational

About This Site

Welcome to NeoProtect's status page. Here NeoProtect posts about maintenances, incidents and keeps you up-to-date.

Uptime over the past 90 days. View historical uptime.
API (api.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Client Panel (panel.neoprotect.net) Operational
90 days ago
100.0 % uptime
Today
Services / Products Operational
90 days ago
100.0 % uptime
Today
Game Shield Service Operational
90 days ago
100.0 % uptime
Today
Network Edge Locations Operational
90 days ago
100.0 % uptime
Today
FRA - Frankfurt Edge Network Operational
90 days ago
100.0 % uptime
Today
ASH - Ashburn Edge Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
GameShield only: Dataforest provider issue resulting in network instability
Resolved - This incident has been resolved. Both the Dataforest infrastructure and the new backup infrastructure have been reliably operating.
We are looking to work out a balanced routing between them in the near future and will contact customers each one-by-one if required.
Jan 24, 00:41 UTC
Identified - We have managed to spin up alternate infrastructure that seems to work as intended.
Our team has contacted single customers affected by this incident and asked each on if participating in re-routing can be done, however we have yet to re-route a larger portion of customer traffic to the new infrastructure.

We will scale this up once confirmed by multiple customers that the infra setup works as intended and will move traffic over and/or balance between said alternate infrastructure and the current dataforest infrastructure to increase redundancy and resilience.

Dataforest has made efforts that improved most of the incidents/took care of most such attacks but not yet all.
We are communicating with them in regards to an ETR from their end and especially progress done and will route over and back as we deem appropriate for the stability of Game Shield networks.

Customers that want to be re-routed actively to the new infrastructure may reach out via ticket. As before, this is only available for Neo plan and above.

Thank you for your understanding, contact support in case of any issues.
Jan 12, 23:17 UTC
Investigating - Over the past few weeks, there have been single incidents for Game Shields routed over the Dataforest infrastructure.
An incident each consisted of player disconnects, mainly due to big attacks targeting that Game Shield infrastructure part.

We have been working to try and reduce this from our end, as well as working with them.
While improvements have been made, the issue persists and has surfaced in a larger scope today.

Thus, we are accordingly again communicating the priority of this issue to them and are actively looking for alternate options to migrate to in the meantime, with the background of CIS player routing to be optimal/DPI/traffic shaping unaffected for users in nations with censoring ISP networks.

An ETR is yet unknown but we will update tomorrow.

**Any normal / default GameShield Infrastructure is unaffected entirely.**

Thank you for your understanding, contact support should you have any questions or see any issues.
Jan 11, 19:02 UTC
Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage