Second part of the protection update deployment maintenance
Scheduled Maintenance Report for NeoProtect
Postmortem

Although we prepared, tested and implemented the update at On Premise setups already as well as fully implementing the backend part already for our production, there were complications regarding different driver versions on certain Edge location’s mitigation nodes only.

Although we tried to implement the update without having to enforce a restart of such node, it was only possible for some Edge nodes. Others will need further updates beforehand to be able to properly accept the update.
We are now on to investigating on how we can implement this with minimal disruption and our main goal is of course to keep any impact minimal and avoid downtime at all costs.

We will announce further maintenances for specific location-based updates in the following week.

We apologize for the inconveniences and the delay caused and thank you for your understanding.

Posted Jan 12, 2025 - 22:53 UTC

Completed
This maintenance entry is now closed.

Our engineering team was unfortunately not able to complete the maintenance.
A post-mortem will follow tomorrow, explaining the reason behind that as well as following other scheduled maintenances.

Thank you for your understanding.
Posted Jan 12, 2025 - 01:34 UTC
Update
The maintenance window has been extended/moved.
Posted Jan 10, 2025 - 23:45 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 10, 2025 - 23:00 UTC
Scheduled
We will be undergoing scheduled maintenance at this time.

This maintenance serves to continue the other maintenance to deploy our new protection update globally.

There is no impact expected.
Posted Jan 09, 2025 - 23:20 UTC
This scheduled maintenance affected: Network Edge Locations (FRA - Frankfurt Edge Network, AMS - Amsterdam Edge Network, BUC - Bucharest Edge Network, PAR - Paris Edge Network, WAW - Warsaw Edge Network, MAD - Madrid Edge Network, MRS - Marseille Edge Network, ASH - Ashburn Edge Network, MIA - Miami Edge Network, CHI - Chicago Edge Network, DAL - Dallas Edge Network, LAX - Los Angeles Edge Network, SGP - Singapore Edge Network, HKG - Hong Kong Edge Network, TYO - Tokyo Edge Network).