Maintenance announced by the DC providing our Backend infrastructure
Scheduled for Jul 11, 18:00 - 22:00 UTC
Scheduled
Our datacenter provider where a majority of backend services is hosted at this time has announced maintenance that involves downtime.
This would affect: - API - Panel (partly) - Internal services like billed traffic stats/similar
It would not affect any production traffic, product or similar.
As we further grow, we are fully aware that not just the uptime of our services, but also their control plane (in this case the API and Panel) are crucial to the operation of our customers hence why we have planned and ongoing redundancy and automation efforts for our backend software and infrastructure stack. Many of crucial internal systems are already redundant, yet, some systems still lack this. Our engineering team is thus onto fully implementing automatic deployments on redundant infrastructure with automatic failover incase of a failure for all systems necessary.
Thus, we do not expect impact or downtime, if we do expect that we will update you again on the 9th July and would then only expect what was mentioned above.
Thank you for your understanding, contact our support should you have any questions and we'd be happy to help!
Posted Jul 03, 2025 - 15:55 UTC
This scheduled maintenance affects: API (api.neoprotect.net) and Client Panel (panel.neoprotect.net).