(ASH) Emergency maintenance to upgrade capacity in Ashburn

Scheduled Maintenance Report for NeoProtect

Completed

The scheduled maintenance has been completed.
Posted Sep 14, 2025 - 18:21 UTC

Verifying

Maintenance has concluded, everything seems to operate as usual again. We will monitor further and close this maintenance fully down as the day progresses. Contact support should you still experience issues at this time.
Posted Sep 14, 2025 - 15:38 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 14, 2025 - 15:10 UTC

Scheduled

We will perform emergency maintenance.

This maintenance announcement serves as a continued notice for announced emergency maintenance responding to the resolved incident at https://neoprotect.statuspage.io/incidents/scc52t8p6zfs .

The maintenance is expected to take around 10-30 minutes each.

The time frame is accurate and coordinated with DC technicians. We will give updates should the maintenance start later due to unforeseen circumstances or similar.
If you believe to be affected by this, you are welcome to contact support for further information on implementation of redundancy.

One maintenance will be done at a time, redundant tunnels will eliminate any risk of downtime.
Staff has reached out pro-actively to customers with no redundancy measurements already, you as a customer can however also reach out to us if you have questions regarding that.
Game Shield will failover automatically and may only experience intermittent session disconnections at the affected PoP.
Posted Sep 12, 2025 - 12:20 UTC
This scheduled maintenance affected: Network Edge Locations (ASH - Ashburn Edge Network).